However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. Ordinarily, once an order has been validated, Wondershare's system will automatically send a registration e-mail within 1 hour. 3) A refund request claiming the failure to receive registration code within two hours of the order has been successful.However, Wondershare will exchange the purchased product for one the customer would like. Once an order is processed and fulfilled, it can't be canceled. As Wondershare cooperates with an independent payment platform, it's impossible to monitor authorization during payment. Wondershare recommends the customer contacts the card issuer if there is any suspicion of fraud or unauthorized payment. 2) A customer refund request on complaint of credit card fraud/other unauthorized payment.If the purchased product is exchanged for a correct product of a lower price, Wondershare will not refund the price difference. However, Wondershare can exchange the purchased product for the correct product outright, providing the price difference between products does not exceed USD $20, within the guarantee period.

Wondershare does not refund software if products fail to meet customer's needs due to a lack of understanding by the customer, of the product's functions and capabilities. It is highly recommended that every customer read the product description and try the free trial version before making their final purchase decision. 1) Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product's functioned and/or results.Tip: Because of the instantaneity nature of data recovering, the following products are provided up to 7-day money-back guarantee.

If a purchase should exceed the product's specified money-back-guarantee period, no refund will be given. Refunds will be approved within this guarantee only under the accepted circumstances below. It's because of this 'try-before-you-buy' system that Wondershare provides a 30-day Money Back Guarantee for most products. All these help customers make an informed purchase decision and avoid buying the wrong product for their needs. These trial versions have no functional limitation, only a watermark appearing on the finished media or a use limit. Most Wondershare software offers a free trial version, so customers can 'test-drive' before deciding to purchase. Wondershare values every customer and works hard to provide customers with an enjoyable experience using Wondershare products and services. Please click here and review our refund policy.įor any reasonable order dispute, Wondershare welcomes customers to 'RETURNS & EXCHANGES' center to submit an application.

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